If you decide to change your mind and no longer wish to keep your MobeyeStore purchase, you have the right, as per your statutory rights, to cancel your order or return a product for any reason.
To initiate the return process for a product purchased from MobeyeStore, you must inform us of your intention to return or cancel within 14 days from the date when you, or a person you have designated, took physical possession of the product or products.
To exercise these rights, you simply need to provide us with a clear statement expressing your intent to return a product or cancel an order. You can convey this intention by sending a message through our contact form, giving us a call on +31 73 7850858, or sending an email to info(a)mobeye.com.
Once you have notified us of your intent to return, please proceed to return the product to us, ensuring that you include the original receipt, the original packaging, and any accessories that were initially supplied with the product.
Return Address:
MobeyeStore
Poeldonkweg 5
5216 JX ‘s-Hertogenbosch
The Netherlands
Once you have indicated your desire to return a product, you are provided with a 14-day window to complete the return process. It’s important to note that the direct costs associated with returning these goods will be your responsibility.
Upon receiving the returned product, we will process your refund within 14 days, using the original payment method you utilised for the purchase.
If you cannot return the received products in whole or in part or only in a deteriorated condition, you must reimburse the value. You must only reimburse MobeyeStore the value for the deterioration of the item if the deterioration is due to the handling of the item, which exceeds the testing of the properties and functional reliability of the items. “Testing features and functional reliability” means testing and trying out the product, as is possible and customary in a store.
